Forget Password?
Frequently asked questions
Struck on something? We're here to help with all your questions to start.
1. I forgot my password. How do I reset it?
Click on the 'Forgot Password?' link on the login page. Enter your registered email address and we’ll send you a password reset link.
2. I didn't receive the password reset email. What should I do?
Check your spam or junk folder. If you still don’t see the email, ensure you entered the correct email address or try again after a few minutes.
3. How long is the password reset link valid?
The reset link is valid for 60 minutes. If it expires, you can request a new one from the 'Forgot Password' page.
4. Can I use the same old password again?
Yes, but for better security, we recommend using a new password that you haven’t used before.
5. I no longer have access to my registered email. What should I do?
Please contact our support team with proof of identity. We’ll help you recover access to your account.